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Support — ID Photo Beauty
（最美-证件照）· iOS & Android · version 1.0
How it works
Pick a spec on the first screen → take a photo or choose one from your library → the app checks for a single frontal face, removes the background, lets you retouch, change the background color and swap the outfit → save or export. Everything runs on your device; the app works in airplane mode.
Troubleshooting
The portal rejected my photo
- Wrong pixel size. Make sure you picked the exact spec; the app exports at the spec's pixel dimensions. For anything unusual use Custom size.
- File too large / too small. In the export panel set Size to
Per spec, or pick
≤50KB/≤100KB; JPG compresses much smaller than PNG. - Wrong background color. Some portals only accept white. Check the spec's approved colors and re-export, or use Export all backgrounds and keep the accepted one.
- Head too small or off-center. Retake with the composition grid on, shoulders square and the head filling most of the frame.
The background removal left a rough edge
Contrast matters: plain walls, even lighting and no one else in the frame give the cleanest cut-out. Avoid busy or patterned backgrounds, and avoid clothing that is the same color as the wall.
The app says "single frontal face only"
Group photos, strong side profiles, sunglasses, masks or heavy hair occlusion are rejected on purpose — they would be rejected by the receiving office too. Retake facing the camera directly.
I can't find my saved photo
- Check that photo library add permission is allowed in system settings.
- Look in your library's most recent items.
- Exported photos made with Export and save also appear under My Photos in the app.
Does the app work offline?
Yes — fully. Face check, background removal, retouching, outfit swap, composition and export all run on-device. The only time the app touches the network is if you deliberately leave an optional tip, which is handled by the App Store or Google Play.
Is my photo uploaded anywhere?
No. No account, no cloud, no analytics, no ads. See the Privacy Policy.
How do I print copies?
In the export panel choose Print sheet: the app lays several copies of the finished photo out on one page so you can print it at home or at a shop.
I need a spec that isn't listed
Use Custom size to enter any width and height, or tell us the spec name, physical size in mm, pixel dimensions and background color through the contact link above and we'll consider adding it.
How do I clear my data?
Settings → Data management clears history and favorites. Uninstalling the app removes all of its local data.
Pricing and tips
Every feature is unlocked: no paywall, no subscription, no ads, no watermark. If the app helps you, you can optionally leave a tip from the profile tab — it unlocks nothing extra. Tips are consumables handled by Apple or Google, so there is nothing to restore or cancel.
支持与帮助
最美-证件照 · iOS 与 Android · 版本 1.0
使用流程
首页选规格 → 拍照或从相册选图 → 应用检查是否为单人正面照并抠图 → 可美颜、换底色、换装 → 保存或导出。全部在本机完成，飞行模式下也能正常使用。
常见问题
提交时照片被退回
- 像素不符：确认选的是对应规格，导出的就是该规格的像素尺寸；特殊需求用「自定义尺寸」。
- 文件大小不符：导出面板把「大小」设为「按规格」，或选
≤50KB/≤100KB； JPG 比 PNG 体积小得多。 - 底色不符：部分平台只接受白底，请核对规格允许的底色后重出，或用「全部背景」一次导出后挑用。
- 头像太小或偏移：打开辅助线重拍，肩线摆正，让头部占据画面大部分区域。
抠图边缘不干净
对比度是关键：纯色墙面、均匀光线、画面内无他人时效果最好。避免花哨或有纹理的背景， 也避免衣服颜色与墙面接近。
提示「仅支持单人正面照」
合照、明显侧脸、戴墨镜、口罩或头发遮挡较多都会被拦截 —— 这些照片提交后同样会被退回。请正对镜头重拍。
找不到保存的照片
- 确认系统设置中允许应用写入相册。
- 在相册的最近项目中查找。
- 使用「导出并保存」导出的照片也会出现在应用内的「我的证照」。
可以离线使用吗？
可以，完全离线。人脸检测、抠图、美颜、换装、合成、导出全部在设备端完成。唯一联网的场景是你主动打赏作者时， 由 App Store 或 Google Play 完成结算。
照片会被上传吗？
不会。无账号、无云端、无统计、无广告。详见 隐私政策。
怎么打印多张？
导出面板选择「打印排版」，应用会把成品按一版多张排好，可直接在家或冲印店打印。
我需要列表里没有的规格
可先用「自定义尺寸」输入任意宽高；或通过上方联系方式告诉我们规格名称、物理尺寸（mm）、像素与底色， 我们会评估添加。
如何清空数据？
「设置 → 数据管理」可清空历史与收藏；卸载应用会删除其全部本地数据。
价格与打赏
全部功能解锁：无付费墙、无订阅、无广告、无水印。如果它帮到你，可在「我的」页自愿打赏，不会解锁任何额外功能。 打赏为消耗型商品，由 Apple 或 Google 处理，无需恢复也无需取消。